KSA
(corporate training, education & talent development)
Mystery Shopper
神秘顧客
To facilitate the improvement of service skills and foster a culture of continuous growth, we employ a coaching methodology. We employ a comprehensive approach known as the S.H.A.P.E (誠、 心、 問、 專 、 送) service framework, which involves direct interaction, inquiry, observation, and analysis. Our aim is to empower front-line service individuals to enhance their abilities and deliver exceptional service, enabling them to work as Faster, Better, and more Intelligently person – FBI.
Mission
Our Mystery Agents are highly professional and dedicated to providing unbiased evaluations. They deliver fair judgments and provide you with reliable and trustworthy information that can be used to drive service improvement initiatives.
Promise
Partnering with us for our Mystery Shopper and Service Enhancement Program guarantees a comprehensive and tailored approach to improving your customer service, helping you achieve excellence in every interaction with your valued customers.
Clients We Served
Some of the notable companies and organizations we have served:
Chinese Recreation Club, BP International House, Cyberport Le-Meridien Hotel, Headland Hotel, Pokka Café, Kiu Lok Property Management, Cystal Jade Xiao Long Bao, among others.
